Patient Services Representative/ Scheduler
Neuroscience Group has a Full Time position available for a team-oriented Patient Services Representative / Scheduler. This position will typically work Monday – Friday 8 hours per day. As an integral member of the Clinical Services Team, the Patient Services Representative is responsible for scheduling ancillary testing and treatment conducted in the Neuroscience Group office and outside the office setting.
For almost thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management and physical therapy. Our practice has grown to over 40 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.
RESPONSIBILITIES:
- Obtains, verifies, and enters complete and accurate demographic, insurance, and medical information on all accounts to register patients.
- Answers incoming calls and schedules/confirms patient appointments using proper telephone etiquette.
- Schedules ancillary tests, treatment and/or surgical procedure(s) conducted in the Neuroscience Group office and outside locations.
- Coordinates the related documentation and communication, including education to prepare patients for tests and surgery.
- Documents whether authorization is required and routes to pre-authorization patient services representative.
- Informs patient of referral status in relationship to ancillary procedures/testing.
- Maintains good communication with the patient, physician, clinical services team, reimbursement services team, and surgical and hospital staff.
- Maintains timely, complete documentation and recordkeeping to ensure accurate continuity of patient care.
- Regularly attends all team and staff meetings.
- Perform other duties as assigned.
KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:
- One year of Patient Service Representative or Clinical Assistant/Medical Assistant experience in a healthcare setting.
- Prior experience with EPIC preferred.
BENEFITS:
At Neuroscience Group we offer a very competitive salary. In addition to great pay we also offer the following benefits:
- Health Insurance
- Health Savings Accounts with a generous employer contribution
- Dental Insurance
- Vision Insurance
- Company paid Long Term Disability and Life Insurance
- Generous PTO and Sick Banks
- 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
- On-site massage therapy and walking trails
- Employee Assistance Program
- Annual voluntary health risk assessments (company paid)
- Timber Rattler tickets
- Holiday party, summer picnic, and annual recognition for years of service
- Annual Employee Appreciation Day
Location: 1305 West American Drive, Neenah, WI 54956
Compensation: We offer a highly competitive salary and benefit package; typically no holidays or weekends.
Contact: Director of Human Resources
1305 W. American Drive
Neenah, WI 54956
careers@neurosciencegroup.com
Hours: 8:00 a.m. to 5:00 p.m., Monday-Thursday and 4:00 p.m. Friday
Preferred method or contact is email. No phone calls please.