The Neuroscience Group of Northeast Wisconsin has a full‑time position for a team-oriented RN position for our  Neurology Clinical Services Team. The triage nurse is responsible for managing all incoming calls from patients regarding clinical issues, and in collaboration with the physician/nurse practitioner, addressing patient needs in a timely manner.


  • Supports and promotes the mission and strategic vision of the organization
  • Supports and promotes the ideal patient experience and brand building basics
  • Serves as the primary contact for patients telephoning the office with questions or problems/concerns that are of a clinical nature.
  • Triages patient calls and communicates with the patient’s MD/AP regarding the appropriate action.
  • Initiates followup phone calls to patients for the purpose of reinforcing educational information, assessing response to treatment/medication, and informing them of test results and the subsequent plan of care.
  • Documents in the medical record, in a timely and accurate manner, all pertinent patient information to ensure continuity of patient care.
  • Responsible for patient teaching/education with regard to medication injections.
  • Stocks and maintains sample medication closet, dispensing samples as directed by physician.
  • Assists patients with the enrollment process necessary for financial assistance in order to obtain prescribed medication as appropriate.
  • Regularly attends and contributes positively to team and organizational meetings.
  • All other temporary and/or permanent duties as assigned by the Manager of Clinical Care Services.


  • Graduate of an accredited college or university with a nursing certificate or baccalaureate degree.
  • Current licensure as a registered nurse in the State of Wisconsin.
  • A minimum of two years’ experience in the field of neuroscience nursing preferred.
  • Basic computer knowledge and keyboarding skills.


  • Primarily seated work but will require some position change including bending, stooping, and stretching.
  • May involve lifting supplies up to 30 to 40 pounds.
  • May occasionally need to assist with wheelchair transfers.
  • Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment.
  • Requires normal range of hearing and eyesight in order to communicate and function within this setting.