Neuroscience Group has a full-time position for an Insurance Reimbursement Specialist. The Insurance Reimbursement Specialist works in a team environment to interpret and evaluate appeals to include denials management, insurance follow-up with payers and insurance providers to assure timely turn around for claims resolution and reimbursement.


  • Review payer reports to make sure all accounts are paid appropriately to reduce the total company accounts receivables
  • Utilize web portals to investigate and critique insurance claims as necessary
  • Regular phone interaction with insurance companies to resolve claim issues
  • Complete appeals for unpaid insurance claims as necessary
  • Ability to problem solve and think critically
  • Assist with major insurance billing issues
  • Daily phone interactions with patients and insurance companies while exercising exceptional customer service skills
  • Regular interaction and investigation of patient accounts in our practice management and EHR software
  • Review and complete other practice management reports as necessary
  • Continuous education through written publications, meetings, and webinars
  • Operate in a team oriented work environment.
  • Adherence to compliance and completion of compliance training.


Associate’s or Bachelor’s Degree in Business, Healthcare or closely related field is required. Will consider candidates with commensurate experience.


  • 1-2 years of recent medical office experience in a similar capacity is preferred
    Previous customer service experience is preferred
  •  Proficient in basic computer functions
  • Ability to learn new software quickly
  • Must possess excellent customer service, communication and organizational skills
  • Ability to operate standard office equipment
  • Understanding of CPT and ICD-10 coding and general medical terminology is preferred
  • Must possess attention to detail
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
  • Ability to respond positively to constructive criticism and direction from supervisors
  • Must demonstrate professional appearance and manner at all times
  • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
  • Ability to maintain confidentiality of information


  • Ability to communicate in an active multi-office environment
  • Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier)
  • Ability to communicate via telephone

Location: 1305 West American Drive, Neenah, WI 54956

Compensation: No weekend or holiday hours.

Contact: Manager of Human Resources
1305 W. American Drive
Neenah, WI 54956
Fax: 920-729-1334
Hours: 8:00 a.m. to 5:00 p.m., Monday-Thursday and 3:30 p.m. Friday

Application for Employment