As an integral team member to our independent practice, the Director of Clinical Operations promotes team-based development of service delivery standards, integration of quality improvement initiatives, and risk management for Neuroscience Group’s Clinical Operations.

RESPONSIBILITIES:

  • Director/Leader for clinical team leads (excludes business office).
  • Interview and hires new clinical staff
  • Address clinical staff disciplinary issues according to standard operating procedures and employee handbook
  • Facilitates terminations of clinical department employees as directed by Human Resources
  • Approves PTO requests for clinical team leads
  • Manage and deliver annual performance reviews for clinic team leads (anniversary date) and advanced practice clinicians (per policy)
  • Assist in coordination and preparation for bimonthly team lead meetings
  • Serve as mentor to clinical team leads, promoting individual staff growth and service excellence
  • Educate, train, and validate to new clinical department processes
  • Assist in coordination and preparation for monthly staff meetings
  • Support individual clinical team leads with monthly team meetings
  • Facilitate monthly practitioner meetings (prepare, participate, facilitate)
  • Participate in new employee orientation process
  • Address patient complaints per triage
  • Assist in addressing concerns from outside entities as needed
  • Respond to patient litigation
  • Quality committee monthly meeting
  • Incident reporting (staff safety/quality)
  • Participate in supporting patient satisfaction process
  • Oversee or delegate annual TB clinic
  • Oversee or delegate annual CPR training
  • Lead annual infection control training
  • OSHA Compliance & Training for clinical department staff
  • Respond to CMS audits in terms of clinical deficiencies
  • Participate in annual security risk assessment
  • Assist in development of clinical policies and procedures
  • Oversee student placements
  • Oversee family residency requests and placements
  • Oversee optimization of clinical aspects of EMR utilization

KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

  • Licensure as a registered nurse in the State of Wisconsin, BSN. MSN preferred.
  • Has worked in a Medical/Neuro/Surgical Unit in a leadership role a minimum of 5 years
  • Certification in BLS and ACLS preferred.
  • Has participated in continuing education in adult Medical/Neuro/Surgical nursing in relation to years in practice is required.
  • Is knowledgeable in professional nursing principles, practices, concepts, and procedures as applied to the care of the patient population served.
  • Professional demeanor when dealing with patients, administration, staff, patients, vendors and company contacts.
  • Exceptional communication (oral and written) and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians.

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • Requires frequent change in position, including sitting, bending, stooping, standing, stretching, and walking.
  • May involve assistance with and lifting of patients.
  • Work is performed in an ambulatory care environment including ancillary service areas

 

Location: 1305 West American Drive, Neenah, WI 54956

Compensation: We offer a highly competitive salary and benefit package; typically no holidays or weekends.

Contact: Director of Human Resources
1305 W. American Drive
Neenah, WI 54956
careers@neurosciencegroup.com
Fax: 920-215-3636
Hours: 8:00 a.m. to 5:00 p.m., Monday-Thursday and 3:30 p.m. Friday

Preferred method of contact is email.  No phone calls please.

Submit a resume via email to the Director of Human Resources along with Application for Employment.