As an integral team member to our independent practice, the Director of Clinical Operations promotes team-based development of service delivery standards, integration of quality improvement initiatives, and risk management for Neuroscience Group’s Clinical Operations.
- Director/Leader for clinical team leads (excludes business office).
- Interview and hires new clinical staff
- Address clinical staff disciplinary issues according to standard operating procedures and employee handbook
- Facilitates terminations of clinical department employees as directed by Human Resources
- Approves PTO requests for clinical team leads
- Manage and deliver annual performance reviews for clinic team leads (anniversary date) and advanced practice clinicians (per policy)
- Assist in coordination and preparation for bimonthly team lead meetings
- Serve as mentor to clinical team leads, promoting individual staff growth and service excellence
- Educate, train, and validate to new clinical department processes
- Assist in coordination and preparation for monthly staff meetings
- Support individual clinical team leads with monthly team meetings
- Facilitate monthly practitioner meetings (prepare, participate, facilitate)
- Participate in new employee orientation process
- Address patient complaints per triage
- Assist in addressing concerns from outside entities as needed
- Respond to patient litigation
- Quality committee monthly meeting
- Incident reporting (staff safety/quality)
- Participate in supporting patient satisfaction process
- Oversee or delegate annual TB clinic
- Oversee or delegate annual CPR training
- Lead annual infection control training
- OSHA Compliance & Training for clinical department staff
- Respond to CMS audits in terms of clinical deficiencies
- Participate in annual security risk assessment
- Assist in development of clinical policies and procedures
- Oversee student placements
- Oversee family residency requests and placements
- Oversee optimization of clinical aspects of EMR utilization
KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:
- Licensure as a registered nurse in the State of Wisconsin, BSN. MSN preferred.
- Has worked in a Medical/Neuro/Surgical Unit in a leadership role a minimum of 5 years
- Certification in BLS and ACLS preferred.
- Has participated in continuing education in adult Medical/Neuro/Surgical nursing in relation to years in practice is required.
- Is knowledgeable in professional nursing principles, practices, concepts, and procedures as applied to the care of the patient population served.
- Professional demeanor when dealing with patients, administration, staff, patients, vendors and company contacts.
- Exceptional communication (oral and written) and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians.
TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Requires frequent change in position, including sitting, bending, stooping, standing, stretching, and walking.
- May involve assistance with and lifting of patients.
- Work is performed in an ambulatory care environment including ancillary service areas
Location: 1305 West American Drive, Neenah, WI 54956
Compensation: We offer a highly competitive salary and benefit package; typically no holidays or weekends.
Contact: Director of Human Resources
1305 W. American Drive
Neenah, WI 54956
Hours: 8:00 a.m. to 5:00 p.m., Monday-Thursday and 3:30 p.m. Friday
Preferred method of contact is email. No phone calls please.
Submit a resume via email to the Director of Human Resources along with Application for Employment.