Is Neuroscience Group seeing patients at this time?
According to Governor Evers’ Stay at Home mandate, health care clinics are deemed essential, but out of care and concern for our patients and staff we are limiting our appointments to only urgent needs. Also, we are not seeing patients at some of our outlying clinics and will be redirecting them if necessary to our main Neenah campus. Appleton, Berlin, New London, and Waupaca clinics will be closed through April 30. Our Shawano clinic will be closed for a longer time period as ThedaCare is utilizing that facility as a respiratory only site.
What if I have questions for my doctor during this time?
Our care team nurses will be available for your questions Monday-Thursday 8:00am-5:00pm, and Fridays 8:00am-4:00pm.
Can I still attend my physical therapy appointment?
All non-urgent physical therapy appointments are canceled through 4/30/20. We do have e-visits and Telehealth visits available for physical therapy.
Please review our telemedicine section below.
Is my surgery still going to be performed?
At this point in time, we are only doing urgent surgeries. The hospitals in which we operate have had to limit surgeries to make sure there is space available for critically ill patients with COVID-19. An elective surgery is defined as a surgery that can wait 6 weeks without causing harm to the patient. This would include situations in which the patient is losing the ability to walk, someone with a brain tumor or brain bleed. We have a system in place to keep track of patients and where they are in the surgery waiting process.
Do you have Telemedicine capabilities?
In order to lessen potential exposure for our patients, we have implemented a short term telemedicine solution using Facetime and Google Duo. (See more information in the “Telemedicine” section below). Our staff will be contacting current patients individually and offering this option. The type of visit you will have will be determined by your technology capabilities.
What precautions are you taking to prevent the spread of illness?
- All non-urgent office visits are being canceled by our team
- An extra 4 hours of cleaning daily with special attention to surfaces such as counters and door handles
- Reviewed hand washing and CDC recommendations for sanitation with our team members and have added more hand sanitizer stations
- Signs posted requesting social distancing, closure of café area, and hand washing signs in bathrooms
- Waiting room chairs have been spaced apart
- Continuous monitoring of appointments to determine the need to cancel
- Non-urgent surgeries will be canceled
- Surgery education appointments will be canceled. Informational packets will be sent via mail.
- Beginning April 6, we will be temperature checking all visitors and staff upon arrival. If your temperature is over 99 degrees, we will be asking patients to reschedule and staff to go home.
- We are doing all we can to have as many people as possible work from home
- All our staff are wearing masks and asking patients to do the same
What can I do to help lessen the spread of illness for myself and other patients?
- Refrain from bringing additional guests to your appointment unless it is essential
- Use our hand sanitizing station as you walk in the clinic
- Reschedule your appointment if you are experiencing any sign of fever, cough or shortness of breath
- If you are considered high health risk according to CDC guidelines (age, chronic health condition, immune-compromised), please reschedule your appointment.
- Please maintain social distancing in the clinic